Letter of Acceptance (LOA) : Students must have this document with them on arrival in Canada. They also need the student ID indicated on the document for completing their placement test. This form is emailed to you once all students have been registered.

Activity Authorization Form/Waiver, Medical Information and Code of Conduct: These forms must be completed and signed by the parents/guardians of participants in order to participate in activities. Without this form they cannot participate. Form must be returned to us prior to arriving in Canada. Link will be emailed after registration in the program. Completion and digital signing is done online. Parents will be automatically provided a copy.

Download MyStudyQuest App (MSQ) – Required: This purpose of this app is to help students manage their program. The app provides students with important links and information, including:.

• Grammar Level Placement Test – Link is provided in the app. Must be completed prior to arrival. It is important that students access the test via the app as their information (name/student id) will only then be submitted with the test.
  A one on one oral placement test will be completed on the student’s first day of class.
• Student Progress Report / Report Card
• Communication tools for reporting issues and making requests such as class changes.
• Activity Calendar, Classroom Location and more.

To login into the app:

• Username: student-email-address (as provided to Quest at registration)
• Password: Study@Quest (change after login)
• Scan QR code to download the MSQ app. The qr code below works for both android and ios phone / tablets. Right click on the image to copy/download the code and share it with your students.

Activity Calendar: The final activity calendar will be emailed to you at least 3 weeks prior to arrival. Each group’s calendar will be shared with students via the MyStudyQuest app.

Insurance: It is mandatory that all students have insurance coverage for the duration of their stay in Canada. Quest must be provided a copy of the insurance certificate preferably prior to arrival or at latest at orientation on the day after arrival. Students are requested to upload their insurance certificate via the MyStudyQuest app.

At Customs and Immigration: Aside from their passports, students must have the following documents on hand and ready to present if requested by an officer.

• Letter of acceptance
• Custodianship document – if applicable. If you have not requested custodianship documents, your group leader should be prepared, if asked at the border, to answer affirmatively that they will be acting as custodians for the students. They may be required to show proof that the child’s guardian(s) have approved this.

Arrival passport control – Video: Watch this video (https://www.youtube.com/watch?v=RW8SPrYOtuc) to get an idea of the automated passport control machines at Toronto Pearson Airport. The paper issued by the machine must kept for presentation to border agents as you exit. – this will happen 2 or 3 times and the last time you hand it to the officer as you leave the secure area.

After Customs and Immigration: Proceed to the baggage carousels (look at the screens to determine which carousel to go to). After collecting your luggage exit the secure area and wait directly outside the secure area in the arrival area. This is where a Quest representative, holding a sign with Quest logo will greet your group.

Meeting School Representative and Transport to Accommodation: The telephone number for Quest’s airport representative will be provided one week prior to arrival. The school representative will greet you in arrivals area directly outside the secure area where have collected your bags. The representative will:

• Provide you with you with basic information regarding your transport, arrival time at school the following day and transit passes if they have been requested
• The representative will divide your group into smaller groups (3 to 4 people per group) and direct you to the assigned driver for transport to your accommodation. Larger groups staying at residence accommodation will be escorted to a coach bus for transportation.

Arriving at Accommodation: If your homestay group has arrived by 19:00 they can expect a warm dinner on arrival at their homestay. After this time a light meals or snack is possible.

Arrival time at school: Unless the flight has arrived very late students should report to the school by 9:00 am. The host family will either escort students on the first day or will have shown the student how to get to school the day before.

Orientation: Students and leaders will be greeted and provided an in depth orientation covering all aspects of the program from activities to classes to accommodation. Other topics covered will include health and safety, code of conduct, being on time, changing classes, reporting problems and more. Most of these topics are noted in the Student Handbook.

Placement – Oral Assessment: Most students should have completed their grammar test prior to arrival (those who have not will do it after orientation). All students will also have a one on one oral assessment for proper level placement.

Students will receive their placement and classroom assignment via MSQ App later in the day. Testing is not perfect and students may request a level change after their first two days of classes.

Photo time: All students will have their photos taken as it is necessary for their student ID cards and Certificate of Studies.

Walking tour activity: Student will go on guided walking tour of the neighbourhood surrounding school in the very heart of the city.